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Bright Sites Admin Area Outage
Posted by Josh N on 05 July 2018 08:23 AM

Hello,

We are aware of an outage with the Bright Sites admin area.  Storefronts do not appear to be affected.  Store administrative areas are still online, but can only be accessed by store admin (not organization admin) accounts.

Please check this page for updates.  All times are Mountain.

7:48 - Issue noticed by Bright Stores IT team.  Development team and Datacenter looking into the issue.

8:50 - We're still working on this issue with our Datacenter.

9:00 - We're applying a fix.  It will be down briefly during this time.

9:12 - Still working through issues related to the fix. Storefronts are currently offline as well.

9:31 - Sites are back online.  We're still working with the datacenter.  Some sites may have issues with checkout.

10:22 - Sites may experience issues with services such as credit card gateways, shipping providers, and emails. We are still working closely with the datacenter to get service fully back online as soon as possible.

11:45 - Everything back online and working. Thank you for your patience!


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