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Nov
21
Thanksgiving Holiday Hours
Posted by Akhil Shastry on 21 November 2017 03:33 PM

Dear BrightStores Customers,


Our office will be closed on Thursday and Friday, November 23rd and 24th, in observance of the Thanksgiving holiday. We will be back to our regular hours on Monday, November 27th.


We are very thankful for you and wish you a safe and wonderful weekend.


The BrightStores Team


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Nov
6
Power outage at BrightStores office
Posted by Josh N on 06 November 2017 07:57 AM

To our clients,

Downtown Denver is currently experiencing a major power outage.  Our office is affected, and as such we do not have phones or internet.  We expect power to be back online by 9 AM MTN.

Stores are online and working. 


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Sep
19
[Final Notice] Bright Sites System Maintenance - Company Store Levels
Posted by Akhil Shastry on 19 September 2017 12:14 PM

Dear Bright Sites Customers, 

As part of our continued effort to provide you with the best Company Store experience possible, we will be enhancing the Bright Sites system starting TONIGHT, September 19th, at 10:00 p.m. MTN, please allow up to six hours of downtime.

After the deployment completes, you'll notice an updated dashboard with three store levels and add-on features: Advanced Store, Basic Store, and a Catalog Site.

Advanced Store: An Advanced Store will be much like what you currently experience in Bright Sites with features to manage large or robust Company Store programs. All of your existing Bright Sites Stores will be Advanced Stores. 

Basic Store: A Basic Store will have standard shopping cart and checkout features specific to our industry. 

Catalog Site: A Catalog Site displays the products. Product requests go directly to your email. There's no shopping cart, checkout, or orders placed in a Catalog Site.

In addition to the rollout of store levels, we will also complete various performance enhancements and bug fixes.

If you have any questions about this deployment and your existing Bright Sites stores, please refer to the following resources below: 

FAQ Page & Webinar Registration 

New Price Structure & Feature Summary

Complete Feature Comparison

You can also contact our support team at support@brightstores.com or call us at 800.466.5930 ext. 2.

Thank you and have a great day!
The BrightStores Team


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Sep
1
[Labor Day] Office Closed
Posted by Akhil Shastry on 01 September 2017 01:48 PM

Dear BrightStores Customers,


Our office will be closed on Monday, September 4th in observance of the Labor Day holiday. We will be back to our regular hours on Tuesday, September 5th.


Have a safe and happy weekend!


The BrightStores Team

 


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Aug
18

Dear Bright Sites & Co-Store Customers,  

As part of our continued effort to provide you with the best Company Store experience possible, we will be updating the email server system starting Saturday, August 19th, at 7:00 p.m. MTN. This update may take up to two hours. 

Please Note: 

During this timeframe, e-mail communication sent from Bright Sites or Co-Store will not go out or will be delayed. This includes order confirmations and shipment notifications. 

If you are expecting orders during this timeframe, please be sure to log in to the administrative area to check for new orders. Note that users will be able to place orders - storefronts and the administrative area will continue to function.

We recommend NOT setting up new user accounts or sending shipment confirmations during this timeframe. 

If you have any questions, please contact our support team at support@brightstores.com or call us at 800.466.5930 ext. 2.

Thank you and have a great day!
The BrightStores Team


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