UPDATE (12:44pm MDT) - Our testing team confirmed the deployed fix works as intended and we have notified affected clients of this issue. Should you have any questions or you're still having issues, please contact us at email@example.com and we will look into your store's configuration.
UPDATE (12:09pm MDT) - Our developers are deploying a fix to our Production environment and we will test this. We will follow-up with your ticket/phone call once our testing team has confirmed the status of this fix.
We are aware of an issue with stores receiving rate estimates that utilize the UPS integration and we have our developers actively working on this as it's a priority issue.
If you are experiencing issues with receiving UPS rate estimates, you can email us at firstname.lastname@example.org to log a ticket and we will follow-up with you as soon as we have more information.